Responsible Gaming

We take our customers and our social responsibilities extremely seriously at My Magic Reels Our products are designed for your entertainment and enjoyment and we are committed to providing a secure, fair and socially responsible service. We want you to enjoy our products safely and responsibly. We are pleased that so many loyal visitors come back time and again to enjoy our sports betting products. We believe in a firm but fair approach to responsible gambling. We have put into place a range of measures to ensure that everyone who enjoys our service can do so in as safe a way as possible.

My Magic Reels is dedicated to helping its customers enjoy gaming and our products are intended to deliver an entertaining and fun experience. Responsible gaming is a serious matter and if you feel like gambling is becoming a problem help is readily available. Please establish safe gambling limits for yourself and stick to those limits.

If you feel you may have a problem with your gambling, ask yourself the following questions:

  • Do you prefer gambling to spending time with your family, friends or other ways to have quality time?
  • Would you steal, lie or sell valuable assets to get money to gamble?
  • Do you ever miss work or school so that you can gamble?
  • Do you feel gambling is a way out of a boring or unhappy life?
  • Have you ever gambled away all your money away, and been unable to afford food or transportation home?
  • Do you lie or hide the amount of time or money spent gambling?
  • Have you ever been reproached for gambling too much?
  • Would you feel depressed if you were to lose your money through gambling? Would more gambling provide the only relief?
  • Do you feel an urge to recover all of your losses right away when you happen to incur a loss due to gambling?
  • Do you respond to arguments, frustrations or disappointments with desire to gamble more? Is gambling driving you depressed or suicidal?

The more positive answers you gave to the above questions, the more serious gambling problem you may have. If you think you have a gambling problem, contact the GamCare confidential helpline on 0808 8020 133 or visit GamCare.

My Magic Reels will monitor betting activity to try to spot problem gambling. However problem gambling is difficult to spot and we are not trained professionals in the treatment of problem gambling. We cannot take responsibility for spotting all cases of problem gambling and our monitoring is provided as an additional service for our customers. If we suspect that you may have a problem we reserve the right to contact you and, at our sole discretion, to suspend your account and deny access to our products if we believe you are in need of help because of a gambling problem. In the event you are contacted we ask that you co-operate with our customer support team, we have your best interests at heart.

If you are considering self-exclusion, you may wish to register with GAMSTOP.

GAMSTOP is a free service that enables you to selfexclude from participating online gambling companies licensed in Great Britain.

To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk.

Please note that BXO Holdings is operating in association with Gamstop, the most relevant sections of their Terms of use are below please be advised that we have also adopted these terms of use for our sites.

Your Self-Exclusion

During your self-exclusion, you will be prevented from accessing any accounts with online gambling operators registered with the Gambling Commission that match the details you have provided to us as part of your application. It is in your interest to provide us with accurate details consistent with those which you have used to set up accounts with online gambling operators. GAMSTOP may not be able to spot inaccuracies or other differences in account details, and we may not be able to prevent you accessing accounts you have created using, for example, email addresses that you have not provided to us as part of the registration process. GAMSTOP will operate on the basis of the information you have provided at registration and we will not be responsible for failure to spot errors made on your part.

Your Responsibility

You understand that self-exclusion is intended to be an aid to help you manage your use of our websites. It is not intended to function as a replacement for willpower, is not fool proof and we cannot guarantee that it will always result in your being denied access to our gambling websites.

Your self-exclusion will be most effective if you do not try to work around the exclusion measures we have put in place. You agree not to attempt to register new gambling accounts, log in to any of your existing accounts, or in any other way try to circumvent mechanisms for the duration of your self-exclusion. You are entirely responsible for any actions you take designed to circumvent any self-exclusion registered.